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COVID-19 FAQs

Following recent concerns surrounding Coronavirus and its impact on our community, we would like to reassure you that Passing Paws Pet Cremations share the global concern over the spread of the virus and its impact on public health. We are taking all necessary measures to protect our staff, customers and service partners.

Will I be able to visit the Passing Paws premises?

Whilst Coronavirus is of concern, it is important to remember that most people displaying symptoms such as fever, cough, sore throat or tiredness are likely suffering from a cold or other respiratory illness—not Coronavirus.

As a precaution, however, we have initiated the following protocols as they pertain to our team:

  • Team members who are on annual leave, to fill out a form on return, declaring the countries they have visited, airlines on which they have travelled and if they have had any contact with suspected individuals infected with Coronavirus; where travel is from identified high-risk areas, we are asking them to provide a medical certificate confirming they are not infected
  • Team members to report if they have been unwell in the last 2 weeks
  • Team members to report if any member of their family has contracted the virus or are recovering from it
  • We ask our team to report to HR, if they are showing any signs of flu-like symptoms, and to contact their doctor and get tested and discuss the necessity for self-isolation at home to prevent the spread of the virus
  • Team members to wash hands frequently with soap and water
  • Team members to use the hand sanitisers provided

On the operational front, it is our business as usual, to care for your companions and we would like to reiterate that we continue to maintain the highest levels of safety precautions across our business. Should you have any concerns please feel free to reach out to us on 9306 2736.

On the customer front, we request that if you have been unwell with flu-like symptoms, have travelled to affected countries or had contact with any suspected individuals infected with Coronavirus, that you consider using our home collection and home delivery services.

Will I be able to have an at-home euthanasia for my pet?

If you have a regular vet it’s best to speak to them about home visits during the pandemic. Depending on the severity of restrictions in WA, some vets may suspend home visits. Others may have protocols in place for physical distancing and/or the wearing of PPE. 

Some vets may offer to collect your pet from your home and return with them to their clinic.

Whichever option you and your vet decide on, we will be there to support you and to collect and transport your beloved pet into our care afterwards.

Will there be any delays in returning my pet’s ashes?

No. Our facilities continue to operate normally with both the Standard Private Cremation and the Premium Same Day Services being available to choose from.
If there are any changes to these services, one of our caring team members will contact you directly.

Will I be able to choose an urn or a keepsake for my pet if I am unable to visit in person?

Yes. We have an extensive range of Pet Memorabilia to view on our website (www.passingpaws.com.au). Alternatively, we can post a brochure to you at home.

If you have any questions or if you would like to place an order, our helpful staff can be contacted on 9306 2736.

Am I still able to send my pet to you with their own blanket?

Yes. We understand that wrapping a pet in their own blanket for cremation can offer some measure of comfort for our bereaved pet parents. 

However if you would prefer to donate your pet’s blanket to a dog in need, Passing Paws will launder your pet’s blanket at no charge and donate it to The Dogs’ Refuge Home in Shenton Park.

How will I know if anything changes?

We will continue to review the situation and follow advice from public health organisations and work to reduce the risk and spread of infection.

Like us on Facebook and subscribe to our newsletter to keep up to date and to receive tips and advice on caring for your pet during the pandemic.

Up-to-date health information can be obtained from https://www.health.gov.au/ 

Is there somebody I can talk to about my grief?

Yes. At Passing Paws we offer a monthly, free workshop for people who are dealing with the loss of a beloved pet. It is crucial that pet owners are given the right support at a crucial time, and Passing Paws are committed to being there through the whole journey, not just the beginning.

We keep our attendance to no more than 8 people, allowing for intimacy and privacy and the easier management of social distancing.

Tracey Woods, Pet Loss Bereavement Counsellor and Veterinary Nurse, describes the impact of COVID-19 on those of us who have lost our best friends:

“2020 – What a year! The year everything changed.

Keeping people safe by social distancing, staying at home, all the while, trying to catch up with friends and family over Zoom. Our pets have loved having us at home more… well, maybe not the cats! They love the sleep-ins, the extra walks, the extra food, pats and love. 

But it has been difficult for those who have lost their pet during this time. 

With more time spent at home, we have more time to think of our pets, be reminded of them when we walk into a particular room, (or the entire house and backyard). One moment I experienced was during a big storm a few weeks ago. My dog Opie was terrified of thunder. It was bittersweet, missing him, but also not worrying about him panicking anymore. 

COVID-19 has been a huge challenge in veterinary practices, having to limit the number of clients entering the building, performing car park consults, and even restricting the number of family members who are present during the euthanasia of a family pet, something I have personally struggled with. How do you say to a family of four, that, due to social distancing, they have to choose two people to stay outside while their pet is passing away? 

We are experiencing all sorts of loss right now. The loss of freedom, being told we can’t do things, travel, living the way we always have. The loss of connection with others. How healing would a hug be right now!?

If your pet has passed during this time, I am truly sorry. I am sorry that you may not have been allowed to be present, or that the way you had planned your pet’s last day didn’t go the way you wanted. 

Hopefully, we will start to see a return to normal society soon. In the meantime please know that there is support available to you and your family should you need it.”

Tracey Woods – Cert IV Veterinary Nursing, RVN, AVN, Dip Couns has been a vet nurse for almost 30 years and provides pet loss support to the pet parents of Perth through her grief counselling service, Pet Eden.

Tracey facilitates our group sessions at Passing Paws. The sessions run for approximately 2 hours and are a safe place to share your feelings with pet parents who are also suffering a loss.

For more information please contact the Passing Paws family on 9306 2736 or Tracey on 0410 411 714.

 

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