WHAT PETS CAN YOU HELP US WITH?
We have the ability to do all household animals, Cats, Dogs, Rabbits, Birds, Snakes, Lizards, Fish even Guinea Pigs and Chinchillas. We can also help with your larger animals including horses, large and small ruminants and camelids.
WHAT IS THE DIFFERENCE BETWEEN THE CREMATIONS?
SAME DAY PRIVATE CREMATION, this is our premium service and ensures your pet has priority in our facility with cremation taking place the same day as they arrive into our care. The ashes can then be returned to you that evening or whenever is most convenient for you. This service ensures your pet will not spend time within our morgue and will be returned to you as soon as possible.
STANDARD PRIVATE CREMATION, This is our most affordable option for cremation and is still a private cremation in which all the ashes from your companion are returned to you within a week after collection or drop off at our facility.
HOW DO I KNOW IF I WILL BE GETTING MY PETS ASHES BACK?
Our state of the art DEFRA approved Crematory, has individual chambers separated by refractory grade brick laid divide. We assure that if a private cremation is chosen that 100% of your pet’s ashes will be returned to you in whichever vessel you have chosen. Only your pet is placed within the crematory chamber during the cremation and with our state of the art barcoding system your loved one is tracked at every step from the minute they arrive in our care until they are safely in your arms again at home.
We do have an option for our Same Day Service customers for an additional cost to view the cremation process from the comfort of our viewing room on a live feed ipad so you can witness your companion entering the crematory and then collect the ashes directly from us on site.
HOW DO I GET MY VETERINARIAN TO USE PASSING PAWS?
We are able to work with your chosen vet to arrange cremation of your loved one. If choosing our services be sure to inform your vet of your choice and then fill out the contact us form on this site and somebody will contact you and your vet to arrange everything for you.
Alternatively you can contact our office on 93062736 and we will arrange everything for you.
CAN YOU COLLECT 24/7
Yes we have the ability to collect your pet 24 hours a day, 7 days a week, however additional costs are associated with this out of our normal office business hours. Please contact the office to discuss further.
DO I HAVE TO PAY ALL AT ONCE?
Passing Paws runs a pre-pay system, which allows you to prepare for the day your companion goes to heaven. This is done over a period that is comfortable to you with as small a payment as you can afford. We understand planning for the passing of your loved one isn’t always possible and we are proud to also offer zip pay, zip money and vet pay in these circumstances.
CAN I VIEW YOUR FACILITY BEFORE MY PET IS CREMATED?
Absolutely. We have an open door policy and would love to show you around our facility. Please contact the office to discuss.
WHAT ADDITIONAL COSTS MAY THERE BE?
The only additional costs that may be applied are when you request a home collection of your pet or if the request is for us to collect your pet or perform services after normal business hours. Home collections are $100 and include return of your pets ashes to your home. After hours fees range from $75-$150.
MY PET IS NOT WELL, CAN YOU HELP?
Although we are not vets ourselves, we have many years experience with animals and pets. We have affiliations with fabulous and compassionate vets all around Perth and can help point you in the right direction.
I AM FEELING HEARTACHE AFTER THE LOSS OF MY COMPANION, CAN YOU HELP?
Do not worry, we understand how you feel. Take advantage of our empathy sessions held monthly or contact the office for further support, we are available on the phone 24/7.
I AM WORRIED HOW MY CHILDREN WILL COPE AFTER THE LOSS OF OUR PET?
A good idea will be to bring the children to the empathy sessions at our office, where we can personalise each session to help you heal.
WHAT HAPPENS IF I AM NOT HAPPY WITH MY PRODUCT?
There maybe times when our manufacturers may have made a mistake on our Urns or merchandise. If this is the case, we have a returns policy to suit all. Please contact the office to discuss this in more details and our friendly and professional staff will be more than happy to help.